Questions people ask
- How is my offer calculated?
- From your VIN, mileage and condition answers, and what comparable cars actually sell for. The offer is good for 7 days and is verified at pickup; if the car does not match your answers, we make a documented re-offer you can accept or decline.
- What if I still owe money on the car?
- Tell us the lender and the estimated balance. We obtain a payoff quote and pay the lender. Positive equity is paid to you or applied to your purchase; negative equity is added to your deal or paid by you.
- Do I have to buy a car from you?
- No. You can sell us your car outright with free pickup within 150 miles of a store, or drop it off at any City Auto store. You can also apply the offer as a trade-in on any car we sell.
- When do I get paid?
- At the handover, once the car and its title are checked against your answers, by check or by bank transfer within two to five business days. We do not pay in cash.
