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No. Every car has one price for everyone, and the out-the-door estimate on the vehicle page shows every fee and the sales tax for your state before you start.
Starting a purchase holds the car for 40 minutes, and the hold extends every time you complete a step. Other shoppers see it as Purchase pending. If the hold expires, the car is released and you can restart if it is still available.
Your down payment (or the full amount if you pay cash) plus the shipping and delivery fees, paid by bank transfer after you place the order. Scheduling opens as soon as the payment is initiated; the handoff needs settled funds.
No. Prequalification uses a soft inquiry. A hard inquiry happens only when you accept financing with us at order, with your consent.
Yes. Choose third-party financing, name your lender, and upload the approval letter after you place the order. Your lender pays us by ACH or check.
From your VIN, mileage and condition answers, and what comparable cars sell for. Offers are good for 7 days and are verified at pickup. If the car does not match your answers we make a documented re-offer you can accept or decline.
Tell us the lender and estimated balance. We obtain a 10-day payoff quote and pay the lender; positive equity is paid to you or applied to your purchase, negative equity is added to your deal or paid by you.
To 23 metro areas in 14 states today, from Tennessee and Alabama to Texas, Florida, Ohio, Colorado, Arizona and California, with more coming. Enter your ZIP on any car to see whether we deliver to you, the shipping fee and the earliest date. Pickup at any City Auto location is always available with no delivery fee.
Yes, to a later window from your order tracker. Changes inside 24 hours go through a specialist.
Start the return from your order page before 8:00 p.m. Eastern on day seven (day one is delivery day) and within 400 miles. We show the refund before you confirm, pick the car up, inspect it, and refund the original payment method within 10 to 15 business days. Your trade-in is not returned; it was purchased at the agreed allowance and any equity is paid to you.
Yes. Text (901) 844-3774 to chat with Miles, our virtual assistant (an AI), at any time; say "talk to a person" and a City Auto specialist continues by text. Message frequency varies; message and data rates may apply. Reply HELP for help, STOP to opt out.
E-mail help@cityauto.ai or call 901-472-8618, seven days a week.